The Tenant Satisfaction Measures (TSMs)
TSMs are a set of standards that help tenants evaluate how well their social housing provider is performing. These measures cover areas like overall satisfaction, repairs, and communication. If you’re a tenant in rented social housing, TSMs provide transparency about your landlord’s performance and hold them accountable. Every social landlord is required to comply with this requirement as part of the Regulator of Social Housing’s consumer standards.
This is the first year that landlords are required to report on their TSM results for 2023/24. Teachers’ TSM result is below:
We are required to also share our survey methodology and questions used in the survey. For more information, see the documents below: