Repairs
From time-to-time repairs will be required in your home. We rely on you to tell us about repairs that are needed as soon as you notice them.
You can tell us by:
Emailing us at: enquiries@teachershousing.org.uk
Phoning us on: 020 7440 9440
We will carry out repairs within in these timescales:
Emergency repair: 24 hours
Urgent repair: 5 working days
Routine repair: 28 working days
Look at our helpful list below to understand how the repair is classified between emergency, urgent and routine. The list does not include all possible types of repair – we use this as a guide only.
Emergency repair
An emergency repair is one which is required to avoid immediate danger to tenants' health or safety, or serious damage to buildings. The following are considered as emergencies:
- dangerous structures
- gas leaks
- blocked/overflowing drains
- serious flooding and leaks
- loss of water supply
- complete failure of electricity supply
- blocked toilet (if there is only one)
- lift breakdown
Urgent repair
These are repairs which would materially affect the comfort or convenience of the tenant. The following are considered as urgent:
- no hot water
- no heating
- blocked sinks, baths and basins
- leaking roofs
- leaking toilets, pipes and drains
- faulty front or back doors
- single lights or sockets not working
Routine repair
These would be any other repairs (i.e. not emergency or urgent as above). Routine repairs should be completed within 28 days of being reported. The following are considered as routine:
- leaking gutters
- dripping overflows
- sticking doors and windows
- slow draining sinks, baths and basins
- works to trees, shrubs, gates, fences and boundary walls
Repairs that are not covered as part of your tenancy agreement
The following items are not covered under your tenancy agreement, and we would recommend you take out your own insurance policy to cover these.
- Your appliances (e.g. washing machines )
- Replacement of broken windows resulting from mis-use.
- Replacing keys and locks
- Interior decoration
- Replacement of taps, washers, toilet seats, fuses, and light bulbs (except in communal areas).