Keeping You Safe & Well

Anti-Social Behaviour

Tackling Anti-Social Behaviour Together

At Teachers’ Housing Association, we believe everyone deserves to feel safe and comfortable in their home. If you’re experiencing anti-social behaviour (ASB), we’re here to support you.

What Is ASB?

ASB includes actions that cause nuisance, annoyance, or distress to others. Examples include:

  • Noise disturbances: Loud music, shouting, or late-night parties.
  • Uncontrolled pets: Persistent barking or aggressive animals.
  • Illegal activities: Drug use or dealing, vandalism.
  • Harassment: Verbal abuse, threats, or intimidation.
  • Hate crimes: Targeting someone based on race, religion, or other protected characteristics.
  • Domestic abuse: Physical, emotional, or psychological harm by a partner or family member.
  • Vehicle nuisance: Abandoned vehicles or noisy, disruptive activity involving vehicles.
  • Substance abuse nuisance: Problems caused by drug or alcohol use.
  • Sexual harassment or inappropriate behaviour: Sexual harassment or other inappropriate conduct.
  • Improper disposal of waste: Littering or dumping of rubbish.
  • Poor property condition: Property conditions that negatively affect communal areas.

What Isn’t Considered ASB?

Living in proximity to others means that sometimes everyday activities might be annoying, but aren’t classified as ASB, this could include:

  • Normal household noise such as electrical appliances, loud conversations or DIY during reasonable hours
  • Children playing
  • Occasional social gatherings
  • Daytime dog barking
  • Minor disagreements with neighbour over parking

Reporting ASB

If you’re affected by ASB, please let us know. You can report it:

  • Online: Complete this form
  • Email: Send details to enquiries@teachershousing.org.uk with “ASB” in the subject line
  • Phone: Call us at 0207 7440 9440
  • In person: Speak to your local estate manager or scheme manager

Please provide as much information as possible, including dates, times, and any evidence like photos or videos.

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Our Response

Upon receiving your report, we will:

  • Assess the situation: Determine if it qualifies as ASB.
  • Investigate: Gather information from all parties involved.
  • Take action: This may be any of the potential outcomes listed below.
  • Follow up: Ensure the issue is resolved and doesn’t recur.

Potential outcomes

We may decide on actions such as:

  • Warning or advice letters
  • Mediation offers
  • Acceptable behaviour contracts or good neighbour agreements
  • Court actions, including injunctions or possession proceedings which could lead to eviction (for serious cases)
  • Supporting you to resolve the issue by speaking with the person causing the behaviour

In serious cases, we may involve external agencies, such as the police or social services.

Hate Crime and Domestic Abuse

If your ASB report involves hate crime or domestic abuse, there is additional support available.

Hate Crimes
A hate crime is any criminal offence where the person affected is targeted because of prejudice or hatred towards their identity or group. It’s perceived by the person affected or by others as being motivated by bias against certain characteristics, such as race, religion, disability, sexual orientation, or gender identity. A hate incident may or may not be a criminal act, but it still involves prejudice or hatred directed at a person based on the same characteristics.

Domestic Abuse
Domestic abuse can take many forms and can affect anyone, it’s a serious issue, one that often goes under-reported and, in many cases, undetected. Domestic abuse (sometimes called ‘domestic violence’ or ‘intimate partner violence’) is an incident or a pattern of behaviour that is used by someone to control or obtain power over their partner or ex-partner. It is never the fault of the person who is experiencing it, and it is a crime. If you are a victim of domestic abuse or you are worried about a friend, please refer to the websites below and you can contact the National Domestic Abuse Helpline on 0808 2000 247.

If you are in immediate danger, please call 999.

You may also find useful information on the following websites:
I need help – information and support on domestic abuse
Getting help for domestic violence and abuse – NHS
Home – Stop Hate UK

Your Rights

If you won’t think we’ve handled your ASB report as we should have, you can request an independent review through your local authority. Learn more about the ASB Case Review process.