Who we are and decision-making

This section contains information about who we are, how we are run, and how key decisions are made

Who we are

• Find out more about us, who we are and what we do.
• Our aims, priorities and future plans are set out in our Corporate Plan. This outlines our mission, vision, priorities, objectives and plans for the next few years. Our Growth Development strategy sets out how we aim to increase the services and homes that we provide.

• We provide details of our Executive Team and their roles within Teachers’ Housing Association. 

• Our Board sets the overall strategy for us and makes sure our Executive Team, responsible for the day-to-day management of our organisation, is working effectively.
• Our Equality and Diversity strategy outlines how we ensure that Teachers’ Housing Association is an inclusive and welcoming organisation.
• Our Knowledge and Information strategy sets out how we manage your personal information.
  

• Teachers’ Housing Association makes decisions that are informed by our regulatory responsibilities, corporate plan/ strategic objectives and our long-term financial plan and annual budget.
• Delegated responsibilities are given to the Board/Executive Team as set out in our schedule of delegations.
• Decisions are scrutinised through the governance processes and with board oversight. In terms of governance, we are signed up to the NHF code of governance. Decision-making is made by the Executive Team and the Board of Management with appropriate delegation of duties, which are overseen by our Board of Management.

• Our complaints process explains how you can raise a complaint and how we will respond. Complaints provide valuable feedback and help us understand what has gone wrong, identify where our services can be improved and learn lessons that can prevent similar issues from happening again. We use this learning to improve the experience of our tenants, as well as to ensure we comply with the Housing Ombudsman’s Complaint Handling Code.
• Our Complaints Board Statement and Performance outlines how we are doing in this area.

How we involve our residents in making decisions

• Our Tenant Influence Panel represents tenants’ views and is a key part of our governance structure, helping us maintain a strong and direct relationship between tenants and our Board. We use the Panel to discuss key issues affecting tenants, consult tenants and seek their input on important policies and working practices, and discuss our wider strategy and financial performance. The Panel also helps shape and agree our Tenant Engagement Strategy and the different ways tenants can influence our decisions and services.
• Our Tenant Engagement Strategy sets out our approach to involving you in our communities and services. 
• We also publish regular briefings and updates on our work.

• Our Tenant Involvement Panel meets quarterly. To read copies of the terms of reference and a summary of their latest meeting, click here.