How we’re performing 

This section shows how we’re performing and how well we’re delivering services for residents

• As we are a small housing provider, we are not currently inspected by the Regulator of Social Housing.
• The Housing Ombudsman publishes the outcomes of the cases it investigates on its Decision Archive.
  To view decisions relating to Teachers’ Housing Association, search for ‘Teachers’ Housing Association’ in the landlord field and select ‘Apply Filters’

• We regularly report on a range of KPIs to our Board including rent collections, damp and mould issues, evictions and decants. More details to follow shortly.

• Each year we share our Tenant Satisfaction Measures (TSM) results with you. The TSMs are a set of measures that tell you how well we’re doing at providing quality homes and services.

Complaint metrics

• Our Annual Complaints Performance and Service Improvement Report provides information about how we handle complaints, our compliance with the Housing Ombudsman’s Complaint Handling Code, and our complaints performance between April 2024 and March 2025.
• We also carry out a self-assessment against the Housing Ombudsman’s Complaint Handling Code.

• Our performance in delivering repairs and maintenance services is part of our KPI framework.