What constitutes an emergency repair?
An emergency repair is one which is required to avoid immediate danger to tenants' health or safety, or serious damage to buildings. It is our aim to make the building safe within 24 hours of the repair being reported.
The following are considered as emergencies:
- dangerous structures
- gas leaks
- blocked/overflowing drains
- serious flooding and leaks
- loss of water supply
- complete failure of electricity supply
- blocked toilet (if there is only one)
- lift breakdown
What constitutes an urgent repair?
These are repairs which would materially affect the comfort or convenience of the tenant. The Association aims to complete these jobs within five working days of the defect being brought to the attention of the Association.
The following are considered as urgent:
- no hot water
- no heating
- blocked sinks, baths and basins
- leaking roofs
- leaking toilets, pipes and drains
- faulty front or back doors
- single lights or sockets not working
What constitutes a routine repair?
These would be any other repairs (i.e. not emergency or urgent as above). Routine repairs should be completed within 28 days of being reported.
The following are considered as routine:
- leaking gutters
- dripping overflows
- sticking doors and windows
- slow draining sinks, baths and basins
- works to trees, shrubs, gates, fences and boundary walls
What repairs are not covered in your Tenancy Agreement?
The following items are not covered under your tenancy agreement and we would recommend you take out your own insurance policy to cover these,
- Your appliances (e.g. Washing Machines )
- Replacement of broken windows resulting from mis-use
- Replacing keys and locks
- Interior Decoration
- Replacement of taps, washers, toilet seats, fuses and light bulbs (except in communal areas).
For further information please refer to your Tenants’ Handbook.