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How to make a Complaint

Teachers’ Housing Association always endeavours to provide high quality services to all service users and we recognise that decisions we make can have an impact on the lives of our tenants, leaseholders and applicants on our housing waiting lists.  Sometimes things can go wrong and mistakes can be made.  When you are unhappy with a service you have received from us we would like to know about it and we have developed our policy and procedure to enable you to understand the complaints process and to assist with the resolution of any grievances.  (Link below)

If you have any questions or would like further information please call 020 7440 9440.

Complaints and Appeals Policy